IT answers, before the ticket.
Many helpdesk requests are questions a runbook already answers. Neutron answers them from your IT documentation and links to the exact step, so employees can sort out routine problems themselves and your team keeps its time for the hard ones.
Sample answer · a fictional company
My VPN keeps dropping on office Wi-Fi. What should I try?
Switch to the Acme-Secure Wi-Fi profile and reconnect the VPN. If it still drops, the runbook asks you to send IT the client log.
Answered from
- IT runbook · VPN troubleshooting
- Known issues · Office Wi-Fi
The questions IT gets every day.
Questions Neutron can answer once the right sources are connected, and where each answer comes from.
How do I set up the VPN on a new laptop?
From your VPN setup runbook.
Which software can I install without asking IT?
From your approved software list, uploaded or kept in a Google Sheet.
How do I reset multi-factor sign-in after changing phones?
From your identity and sign-in guide.
What should I do if I clicked a phishing link?
From your security incident policy.
Is there a known problem with the office Wi-Fi today?
From your known-issues page or the IT help channel in Slack.
How do I request access to the finance shared drive?
From your access request process.
Can I read work email on my personal phone?
From your device and acceptable-use policy.
Which laptop models can new joiners choose from?
From your hardware standards document.
Where IT answers come from.
Upload runbooks, setup guides and security policies as PDF, Word, Markdown or text files. Crawl your internal IT pages or status page, including pages behind a sign-in, and refresh them on a schedule so answers follow your latest instructions.
In preview, Google Drive and Google Sheets sync IT documents and lists such as approved software, and Slack syncs the help channel where workarounds get shared. Connectors for Notion, Confluence and SharePoint are coming soon.
- Runbooks and policies as uploaded files
- Internal IT pages, crawled with sign-in support
- Drive, Sheets and Slack, in preview
Ask where people already work.
Give IT its own agent with the runbooks and policies it needs. Employees ask it in the askneutron app or in a widget on your intranet or internal portal, and the widget can confirm who is asking through your sign-in.
IT engineers can reach the same knowledge from Codex or Claude through MCP, with their own access. Questions nobody could answer show up as content gaps, which tells you which runbook to write next.
- A dedicated IT agent with its own sources
- Widget on your intranet, verified by your sign-in
- MCP access for engineers in Codex and Claude
Admin procedures stay with admins.
Set access per source. Admin runbooks, emergency access procedures and network diagrams can stay with the IT team while general how-to guides are open to everyone. Neutron answers each person only from sources they may read, and links every answer back to them.
Neutron does not reset passwords or change accounts. Any change an agent prepares waits for a person’s yes, and nothing runs on its own.
- Answers follow each person’s access
- Every step links back to its runbook
- No change runs without a confirmation
IT questions.
All questionsSources IT teams connect.
- File upload Upload policies, guides, and other documents so Neutron can answer from them with citations. Available
- Website crawl Crawl your help center, docs site, or intranet pages and keep them current on a schedule. Available
- Google Drive Preview. Sync Drive files with their sharing rules, so answers follow who can open each file. Preview
- Slack Preview. Sync Slack channels as knowledge, with channel membership deciding who sees what. Preview
- Confluence In development. Sync spaces and pages from Confluence into askneutron. Coming soon
- Microsoft SharePoint In development. Sync sites and document libraries from Microsoft SharePoint into askneutron. Coming soon
One knowledge base, an agent for each team.
- Support Answer customers and support staff from your help center, playbooks and engineering threads.
- Sales Give reps current pricing, positioning and security answers, and give buyers answers on your site.
- Engineering Find design decisions, runbooks and release blockers from Codex, Claude or the askneutron app.
- People Answer leave, benefits and onboarding questions from your handbook, with sensitive files kept private.
- Finance and operations Answer policy and process questions, and chart the numbers from your trackers and exports.