Question 1

Is askneutron free during the beta?

Accepted Answer

Yes. askneutron is in open beta. Sign up with your work email and use it without a card, within a fair-use allowance. Paid plans start after the beta, and the pricing page shows them.

Question 2

Can I check an answer against its source?

Accepted Answer

Yes. Cited answers link to the source material so you can check the evidence. You can report an answer or citation problem. AI can make mistakes; citations and feedback help your team review the result.

Question 3

How does enterprise SSO work?

Accepted Answer

Enterprise plans support SAML and OpenID Connect with your company’s identity provider. People sign in with their work account. Organization roles, source permissions, and verified tool connections control what each person can access.

Question 4

Can I use my own models or host the system myself?

Accepted Answer

Bring-your-own-key plans support configured OpenAI-compatible providers. Your provider bills model usage separately. Self-hosting assets are also available for evaluation; contact us to check deployment requirements and feature coverage for your environment.

Question 5

File upload: Which file types can I upload?

Accepted Answer

PDF, Word (DOCX), Markdown, and plain text files.

Question 6

File upload: What happens when a policy changes?

Accepted Answer

Upload the new version of the document. Neutron answers from the current version, and you can still inspect earlier ones.

Question 7

Website crawl: How many pages are crawled by default?

Accepted Answer

A new site starts with a limit of 100 pages and a link depth of 3. You can change both before you crawl.

Question 8

Website crawl: Does the crawl follow links to other websites?

Accepted Answer

Not by default. External links and subdomains are off until you turn them on.

Question 9

Google Drive: Do I need to be a Google Workspace admin?

Accepted Answer

An admin setup syncs files and sharing across your organization. Without one, you can connect a single Google account, and askneutron sees only the files that account can access.

Question 10

Google Drive: Can Neutron look up Drive files live or change them?

Accepted Answer

Not yet. The preview syncs Drive into knowledge. Live lookups and actions in chat are on the way. Neutron does not change your existing files.

Question 11

Google Sheets: Can Neutron read the latest values live?

Accepted Answer

Not yet. The preview answers from the values that last synced. Live lookups are on the way. The connection is read-only.

Question 12

Google Sheets: How is this different from the Google Drive connection?

Accepted Answer

Drive covers documents and files. Sheets reads spreadsheet values so Neutron can answer from rows and cells. You can connect both.

Question 13

Jira: Can Neutron check live status or file issues?

Accepted Answer

Not yet. The preview answers from synced issues and comments. Live lookups and actions in chat are on the way, and changes will wait for your yes.

Question 14

Jira: Will people see issues they cannot see in Jira?

Accepted Answer

askneutron syncs Jira's project permissions and issue security levels and uses them to decide what appears in each person's answers.

Question 15

Linear: Are private teams included?

Accepted Answer

No. askneutron syncs issues and comments from public Linear teams only.

Question 16

Linear: Can Neutron create or update Linear issues?

Accepted Answer

Not yet. The preview syncs Linear into knowledge. Live lookups and actions in chat are on the way, and changes will wait for your yes.

Question 17

Slack: Can people chat with Neutron inside Slack?

Accepted Answer

No. Slack is a knowledge source. People ask Neutron in the web app, the widget, or through MCP and the API, and Neutron can answer from synced Slack conversations.

Question 18

Slack: Are private channels included?

Accepted Answer

Only channels the Neutron app can access are synced. Messages from a private channel are used only in answers for that channel's members.

Question 19

BambooHR: When will BambooHR be available?

Accepted Answer

It is in development. Contact us and we will let you know when it is ready.

Question 20

BambooHR: What can I use in the meantime?

Accepted Answer

You can add people and groups in askneutron directly, and upload HR policies as documents.

Question 21

Notion: When will Notion be available?

Accepted Answer

It is in development and has no date yet. Contact us and we will let you know when it is ready.

Question 22

Notion: What can I use in the meantime?

Accepted Answer

Upload documents or crawl a website, and connect the sources that are available today.

Question 23

Confluence: When will Confluence be available?

Accepted Answer

It is in development and has no date yet. Contact us and we will let you know when it is ready.

Question 24

Confluence: What can I use in the meantime?

Accepted Answer

Upload documents or crawl a website, and connect the sources that are available today.

Question 25

Microsoft SharePoint: When will Microsoft SharePoint be available?

Accepted Answer

It is in development and has no date yet. Contact us and we will let you know when it is ready.

Question 26

Microsoft SharePoint: What can I use in the meantime?

Accepted Answer

Upload documents or crawl a website, and connect the sources that are available today.

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